Downloading large files is not an abuse of network bandwidth. It is what we do. It is what I do. If I can’t download a large file I need a different service. If the service I have doesn’t let me download files, I will get a new one if I can.

Use of “WFT.” I will use it whenever the fuck I want. Welcome to the real world.

Agreement to policies.

I didn’t agree to any policies. No Internet policy was ever presented to me. I read no documentation or policy anywhere about Internet usage. I was staying at the hotel when the hotel switched providers.

Besides that, you missed the point. It isn’t about the policy. My point is, if you want to be a service oriented company, the policies are guidelines to help “guide” actions. When the rubber meets the road, a service oriented company sets aside the policy and considers the customer first.

Bestcomm not only didn’t try to make an effort to address my issues, it and its representatives made it clear that they had no intention of addressing the issues. And that the only possibility was that they were right and I was wrong. This boils down to poor service.
I stand by my position, “Bestcomm Networks Inc. receives the Burtonian prize of the year for the worst service.” If you don’t know who I am and the significance of that, I don’t really care. But you might want to do your homework.

As far as the rest, hey, you read it. It got your attention.

Thanks for the great feedback. It’s my policy to listen closely to my readers.

So it sounds to me like you were possibly abusing the network in this place by downloading multiple large files. Glad to hear you’re admitting fault.

“WTF?”

Are you a 12 year old girl texting your other bubble gum popping girlfriends through your sparkly pink cell phone which is probably sporting a Hannah Montana ringtone? Grow up and be a little more professional if you want anyone to take you serious.

“As I queried her closer on this absurd policy, she had no idea what algorithm was used to determine this alleged abuse.”

Algorithm huh? How about “hey you, yeah I see you there with those big ass files. Stop it. Stop it right now.” There’s an algorithm for you. I’ve worked in tech support before and know that YOU will never talk to a first level agent that can actually give you any good answers. You look like a retard for asking, not them for not knowing. You might as well ask the stoner at your local KFC what the Colonel’s secret recipe is.

“After arguing with him for ten minutes that I didn’t care about the policy”

If you don’t care about a policy then don’t agree to it. Plain and simple. If you do agree to a policy then don’t pee your pants, throw a fit and get all butt hurt when someone holds you to it.

“I could be putting the whole network at risk.”

A virus can cause an increase in bandwidth usage, this is true. It is not absurd that this company would not want its network or other users infected. I wouldn’t want a known AIDS patient in the middle of my orgy, would you?

‘“You agreed to the terms of the policy agreement” can be translated to “you are shit out of luck and it isn’t my problem.”’

You did agree, you did violate. It sounds like you have nobody to blame but yourself. If you don’t want to play by a providers rules then don’t play.

“In a word, Bestcomm Networks Inc. receives the Burtonian prize of the year for the worst service.”

Wow, that sounds harsh considering you are just a nobody like any community college student with a myspace blog. Congrats on naming yourself the president of the “I made up an award to show I am not pleased” club; I’m sure my grand kids will read about this in their history books. Oh yeah, usually “In a word” means just that, one word. In a word your opinions are “Worthless.” See what I did there? I didn’t say “In a word this blog lacks everything that could make a blog worth reading,” that is several words.

“not about enforcing well intended but clearly non-functional policies”

Sounds to me like these policies are functioning fine, otherwise you wouldn’t have written all this garbage. Customers need to learn they are not always right, especially when they don’t follow the rules they agree to. I like to speed but if I get pulled over I don’t think I’m going to blog about the cop that’s doing his job because I broke the rules, I’d probably just look like some kind of jackass if I did that.

PS: Proof read before you post and please get an education. Purely disgusting.
“He suggested that it must the my cable”